Refund policy

Returns & Refund Policy

We want you to love what you order. If something isn't right, you have 30 days from the day you receive your order to request a return.

To be accepted, items must be unworn, unwashed and in their original condition, with tags attached and in the original packaging. Please keep your order number or proof of purchase.

How to return an item

Please contact us first at support@evelynyork.com or through our Contact page with your order number and the item(s) you would like to return. We will reply with the return instructions and address. Parcels sent back without contacting us first may not be accepted.

Your statutory right to cancel

Under the UK Consumer Contracts Regulations, you also have the legal right to cancel your order within 14 days of receiving it, without giving any reason. This right is in addition to our 30-day returns policy and does not affect your other statutory rights.

Damaged, faulty or incorrect items

Please check your order when it arrives. If an item is damaged, faulty or not what you ordered, contact us as soon as possible and we will put it right with a replacement or a full refund, including any return postage costs.

Exchanges

The quickest way to get a different size or colour is to return the original item and place a new order once your return has been accepted.

Refunds

Once we have received and inspected your return, we will email you to confirm your refund. Approved refunds are issued to your original payment method within 14 days. Depending on your bank or card provider, it may take a few extra days for the amount to appear in your account.

If you have any questions, please email us at support@evelynyork.com.